KYC Policy (Know Your Customer) - NDCB Casino Guide
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KYC Policy

Know Your Customer Procedures

When you register at an online casino listed on NDCB Casino Guide, you will inevitably encounter the KYC (Know Your Customer) process. This page explains what this means and why casinos do it.

1. What is KYC (Know Your Customer)?

KYC is the process by which a company (in this case an online casino) verifies the identity of its customers. This is a legal obligation imposed by regulators such as the Dutch Gaming Authority to prevent fraud, money laundering, and underage gambling.

2. Why do I need to verify my identity?

Online casinos are required by law to know who is playing on their platform. This is for several reasons:

  • Age verification: To ensure that players have reached the legal minimum age of 18 (or 24 for bonuses in NL).
  • Preventing fraud: To verify that you are the rightful owner of the payment methods you use.
  • CRUKS check (in the Netherlands): To check whether the player is not registered in the Central Register of Exclusion of Games of Chance.
  • Preventing duplicate accounts: Especially important with No Deposit Bonuses, to prevent the same person from claiming "free" bonuses multiple times.

3. How does verification work in the Netherlands?

In the Netherlands, the KYC process is currently often done quickly and partly automated via iDIN. Via iDIN, you log in through the secure environment of your own bank. This allows you to securely share your age and name, without directly transferring money. The account is often verified immediately afterward.

4. What documents may be requested?

In some cases (for example, with large withdrawals or if iDIN is not available), the casino may ask for documents. Common documents include:

  • Proof of identity: A clear photo of your passport, ID card, or driver's license (make sure your BSN number is shielded if requested).
  • Proof of Address: A recent utility bill or bank statement (no older than 3 to 6 months) on which your name and address are clearly visible.
  • Proof of payment method: A screenshot of your e-wallet or a photo of your bank card (with the middle numbers blurred) to prove that you are the owner.

5. Security of your documents

Legitimate casinos use highly secured SSL connections to receive your documents and store them in secure servers with strict access controls, fully in accordance with GDPR privacy legislation.